Design and production:

My Precious Gem was created using the prestaShop software. Rendez-vous on the blog e-commerce de PrestaShop to keep you informed of the latest news and get tips on online sales and managing an e-commerce site.

Regardless of any commercial warranty that may be granted by My Precious Gem to the Customer, all products provided by My Precious Gem shall be guaranteed the legal compliance guarantee provided for in articles L. 211-4 to L. 211-13 of the Consumer Code and the legal guarantee of hidden defects provided for in articles 1641 to 1648 of the Civil Code.

As part of these guarantees, My Precious Gem undertakes, at the option of the Customer, to reimburse him or to exchange the defective products or not corresponding to his or her commande.Articles L. 211-4, L. 211-5, L.211-7, L. 211-12 and L.212-13 of the Consumer Code relating to the legal guarantee of conformity:

  • Article L211-4 of the Consumer Code:

The seller is required to deliver a property in accordance with the contract and responds to any existing compliance defects during the delivery. It also responds to defects in conformity resulting from the packaging, assembly instructions or installation when the packaging was loaded by the contract or was carried out under its responsibility. »

  • Article L211-5 of the Consumer Code:

“To be in conformity with the contract, the property must: be in accordance with the usual use of a similar property and, if applicable:– correspond to the description given by the seller and possess the qualities that the seller has presented to the buyer in the form of a sample or model– present the qualities that a buyer can legitimately wait in relation to the public statements made by the seller, the producer or his representative, in particular in the advertisement or Or to present the characteristics defined by mutual agreement by the parties or to be specific to any special use sought by the buyer, brought to the attention of the seller and that the seller has accepted”.

  • Article L211-7 of the Consumer Code:

Conformity defects that appear within six months from the issuance of the property are presumed to exist at the time of issue, unless otherwise proven. The seller can fight this presumption if it is not compatible with the nature of the property or the defect of conformity invoked »

  • Article L211-12 of the Consumer Code:

“The action resulting from the failure to comply is prescribed by two years from the issuance of the property. »

  • Article L211-13 of the Consumer Code:

“The provisions of this section do not deprive the purchaser of the right to exercise the action resulting from the wrongdoings as it arises from articles 1641 to 1649 of the Civil Code or any other act of a contractual or extra-contractual nature which is recognized by the law”.Articles 1641 and 1648, paragraph 1 of the Civil Code relating to the legal guarantee of the wrongdoings that are hidden:. Article 1648, paragraph 1 of the Civil Code: “The action resulting from the redhibitral defects must be brought by the buyer within two years of the discovery of the vice. To benefit from the warranty, the Customer must contact the MPG Customer Service by following the following steps:

  1. Have the order number and the reference of the article concerned (this information is indicated on your purchase invoice);
  2. Send the request to the MPG Customer Service by email to the following address:
  3. In order to ensure the prompt and quality processing of the warranty request, the Customer will specify his or her contact details, order number and the reference of the item concerned and will specify to the maximum the problem encountered and, to the extent possible, attach to the email a photograph of the product’s defects.

All our products benefit from:– legal compliance guarantee– legal warranty of hidden defectss.Pour to be able to benefit from the guarantee of the products, it is imperative to keep the purchase invoice of the product. Contract guarantees do not cover:– the abnormal or non-compliant use of products. In this regard, we invite you to consult carefully the maintenance advice, – the defects and their consequences related to the non-compliant use for which the product is intended – the defects and their consequences related to any external cause. A quote proposal will be made if the jewel has been damaged out of warranty period of six months.

Information regarding online dispute resolution pursuant to Art. 14 Para. 1 of the ODR (Online Dispute Resolution Regulation):

The European Commission gives consumers the opportunity to resolve online disputes pursuant to Art. 14 Para. 1 of the ODR on one of their platforms. The platform ( serves as a site where consumers can try to reach out-of-court settlements of disputes arising from online purchases and contracts for services.