We know that you would prefer to papot on the phone with a friend, or look at the latest episode of Pretty Little Liars rather than read our general sales conditions, but these are really important, so go ahead, read them.... General conditions of sales and use of the site MONPRECIEUXGEM.com




This page presents the general terms and conditions of sales (“GV”) related to the use of the site’s online sales site MONPRECIEUXGEM.com (the "web site"), as well as the product supplier relationship we have with you. These Terms and Conditions of Sale apply to all past orders, for all proposed articles and services on the site https://www.monprecieuxgem.com/en/colliers-bracelets-boucles-doreilles-mon-precieux-gemr by natural persons (hereinafter "the Customer"). Therefore, any order of a product proposed for sale on the website of https://www.monprecieuxgem.com/en/colliers-bracelets-boucles-doreilles-mon-precieux-gem shall take full and complete acceptance of these VTCs, of which the Customer acknowledges that he or she has previously taken note of his or her order. The general sales conditions contain the following entries:



















These Terms and Conditions express the full obligations of the parties: the Customer fully accepts the provisions of these Terms and Conditions. Monprecieuxgem is committed to respecting its role as a reseller under the so-called conditions



These general terms and conditions define the rights and obligations of the parties as part of the online sale of goods and services proposed by monprecieuxgem, from the order to the delivery, through the payment and use of services made available by monprecieuxgem.



These VGCs govern the sale of products on the day the customer orders. They apply to all remote control modes proposed by monprecieuxgem..



Ability to contract Any Customer of the Monprecieuxgem company declares to have full legal capacity, allowing him to engage under these general terms and conditions of sale. Monprecieuxgem reserves the right to cancel and refuse any order of a Customer with whom or appears in the course of processing an order, a dispute, in particular a dispute relating to the payment of an earlier order.


Acceptance of the Terms by the Customer The fact for the Customer to check the box “I have read and accept the Terms and Conditions of Sale” before making the payment, constitutes an irrevocable and indisputable acceptance that can only be challenged in the cases limited to the present conditions under the paragraph “right of withdrawal”. The Customer acknowledges by this act that they have read, understood and accepted these conditions.


Ordering The Customer can place his order with Monprecieuxgem via Internet 24/7. The command process consists of the following steps:


1. At first, the Customer must select the product(s) he wishes to purchase.

2. The Customer must then validate his shopping cart.

3. The Customer must check the products selected with the color and size options, and indicate the quantities requested.

4. The order can only be registered on the site if the Customer has clearly identified himself, either by the entry of his email address and personal password, or by mentioning all the information requested for the registration of his order.

5. For delivery at home The Customer must clearly indicate the information required for delivery, in particular the specific shipping address and any accessibility restrictions (building, floor, digicode, etc.).

6. Finally, the Customer must indicate the method of payment chosen, in order to make payment of his order on the secure interface, which will formalize the offer of purchase that binds him to Monprecieuxgem on a firm and final basis.

Your order is only an offer to purchase our products, it is in no case a contractual agreement that we have accepted. When ordering more than one product, your order contains several individual purchase offers for each product. We must receive the full payment for the price of the products and for the delivery costs before we can accept an offer. When you choose to pay by paypal, we process the payment when we prepare your items for delivery. Any product purchase offer will be considered accepted by us, only when we ship this item and we will send you an order shipping email containing the product information. We reserve the right to refuse any offer contained in an order. If a product is not available, we will include information about the product not available in the order e-mail. Any product not available will not be included in the contract of a product shipped. Any order is to accept prices and description of products available for sale.. The online entry, on the form of one of our payment partners, of the bank card number and the final validation of the order by the Customer will be proof of the order and dueness of the sums for the products ordered.


Order confirmation


An e-mail is automatically sent to the Customer to confirm the order, provided that the e-mail address indicated in the registration form does not contain an error.


Control monitoring


The Customer can follow the status of the order by consulting the section ” My account” on the site https://www.monprecieuxgem.com/en/colliers-bracelets-boucles-doreilles-mon-precieux-gem


Proof of transaction


Computerized records, stored in Monprecieuxgem's computer systems under reasonable security conditions, will be considered as evidence of communications, orders and payments between the parties.



Separate notices and disclaimers govern your use of the website. By accepting these general terms and conditions of sales, you accept notices and clauses of non-responsibility. Intellectual property rights for any software and content at your disposal on or via the website are our property, or the property of our grantees, and these rights are reserved to us and our grantees. You are not allowed to publish, manipulate, distribute or reproduce in any way and in any format, any content or copy of the content that is provided to you or that appears on the website, and you cannot use this content in the course of commercial activities. You can use it for a non-commercial purpose if you receive our permission in writing.


Product characteristics


In accordance with Article L. 111-1 of the Consumer Code, the Customer may, prior to ordering, read on the website https://www.monprecieuxgem.com/en/colliers-bracelets-boucles-doreilles-mon-precieux-gem the essential characteristics of the product(s) that it wishes to order. We do our best to ensure accuracy at any time of all information on the site, including product descriptions and listed rates. However, errors can occur. We try to resolve any information error on the site as quickly as possible, and if we think to the extent that this error has affected your purchase of products, we will prevene you. However, because of these precautions, we will not be responsible for errors on the website.


Remember that when you buy on the internet, the experience is different compared to shopping in store. In particular, you accept the following points:. The colors presented on the site for the articles depend on many factors, including your display settings. Sizes and measurements are approximations. All articles are subject to availability; it is possible that we cannot satisfy your order. Any estimate of delivery offered on the website or by e-mail is only an estimate. Products and promotions offered on the website are sometimes not available in stores, and vice versa. You are responsible for the confidentiality of your login details, password and any other details related to your account at any time.


Product availability


Monprecieuxgem is committed to honouring orders received within available stocks. If the product(s) are not available, Monprecieuxgem undertakes to inform the Customer as soon as possible. Availability can vary in one day depending on the level of sales. Monprecieuxgem makes a very frequent update of availability, but cannot be held liable if the stock is no longer the same as the stock indicated. If monprecieuxgem cannot deliver a ordered product, it will inform the customer by email. Monprecieuxgem will then ship only the available product(s) and proceed to the cancellation of the unavailable product(s) and their refund, without delay and no later than 14 days. No cancellation allowance, apart from the partial or full refund of the so-called Order, may be requested except where the non-performance of the contract is attributable to Monprecieuxgem. Monprecieuxgem cannot be held liable for the failure of the purchase offer if it is attributable to the unpredictable and insurmountable fact of a third party to the contract or to a case of force majeure.



The prices for the sale of the products indicated are expressed in Euros (€) and all taxes included (TTC). The selling prices of the products are those in effect on the date of the order validation sent by the Customer. Sales prices of products may be modified by monprecieuxgem at any time. Prices do not include shipping costs, which are borne by the Customer and are charged in addition to the price of the products purchased according to the order amount: they will be indicated during the order process before the final validation of the order by the Customer.



The entire payment must be made during the order passage by the Customer. At no time shall the amounts paid be considered as deposits or deposits. The Customer can set his order online by Paypal. Monprecieuxgem reserves the right to suspend or cancel any execution of an order and/or any delivery, regardless of its nature and level of performance, in the event of default of payment or partial payment of any amount due by the Customer, in the event of a payment dispute in the course of administration, in the event of a payment incident, or in the case of fraud or attempted fraud in connection with the use of the site https://www.monprecieuxgem.com/en/colliers-bracelets-boucles-doreilles-mon-precieux-gem Monprecieuxgem reserves the right to request supporting documents to the Customer before validating an order. Indeed, as part of an order verification procedure, Monprecieuxgem may request the Customer to send a set of supporting documents by e-mail, mail or fax. The order will then be validated only after receipt and verification of the sent items. If the order is not received, within 15 days of the order, the order will be deemed to have been cancelled in full right. The Customer can make his purchases in peace; Monprecieuxgem is committed to making every effort to ensure the security and confidentiality of online data, including bank contact information, via its payment partners.


Transfer of ownership


Monprecieuxgem keeps the entire property of the products sold to the perfect payment of the full price, principal, fees, taxes and mandatory contributions included.



Delivery areas


The site https://www.monprecieuxgem.com/en/colliers-bracelets-boucles-doreilles-mon-precieux-gem can ship your order in many countries around the world. For shipments outside the Euros area (€), the order will be made in Euros


Method of delivery


If your items have been shipped, we cannot interrupt the delivery process, but you can return any product you do not wish to keep. To do so, please refer to the “Returns” section. The products are delivered to the address indicated by the Customer during the order. It is necessary to verify its completeness and conformity. Monprecieuxgem cannot be held responsible for errors in seizure and consequences in terms of delay or error in delivery. In this context, all costs incurred for shipping the order will be fully borne by the Customer. Monprecieuxgem cannot be held liable for delays in delivery if they are attributable to the unpredictable and insurmountable fact of a third party to the contract or to a case of force majeure.

Our packages are insured and hand-delivered for signature to customers, as a result, the damaged or opened packages that have been accepted by customers at the time of delivery by the carrier will not be refunded.


Delivery time


For any order placed via the site https://www.monprecieuxgem.com/en/colliers-bracelets-boucles-doreilles-mon-precieux-gem and confirmed online, the preparation of the order is made on the next five working days of the order, within the limits of the available stocks and excluding exceptional periods reported (an exceptional holiday/deck/inventory...) An e-mail is sent to the Customer at the time of shipment of the Products, provided that the e-mail address indicated in the registration form does not contain an error. Upon receipt of this e-mail, the Customer may take into account the deadlines of the advertised carriers.

We do not deliver holidays, please consider them for orders placed on holidays. Delivery times can be longer during festive periods (e.g. Christmas). International delivery Taxes, fees or levies may apply according to the local legislation in force. The recipient may be required to pay import fees or customs charges for deliveries outside France. Customs or import fees are charged as soon as the goods arrive in the country of destination and these costs are due to you and must be paid by the recipient. Unfortunately, we have no control over these costs and we are not able to tell you the amount because customs regulations and import fees vary across countries. Delivery times can be longer due to customs procedures, but unfortunately this is out of our control. On the other hand, some countries apply import restrictions on certain products or materials. It is your responsibility to determine whether there are restrictions on the delivery of our products to the selected destination. You can contact your local customs office regarding these questions.



The Customer has a period of 30 days upon receipt of the package to exercise his right of withdrawal without having to justify his decision. This delay runs from the date of receipt of the products by the Customer. Any request for return, as well as any return parcels received beyond this period, will not be taken into account. Packaging The products are conditioned in such a way as to meet the standards of transport in force, and to ensure optimal protection of the products during delivery. The Customer is asked to meet these same standards in a product return. The returned products must be returned in their original state and in their entirety (accessories, covers etc.). The products must be intact, in perfect condition of resale, in a state of perfect cleanliness, they must not have been worn or used, nor have they suffered damage. Any damage from a product upon return to an unrespected packaging level problem may result in a partial refund or non-refund of the product in the event of incapacity for resale in the condition or in the event of a worsening of the technical problem indicated. Refunds Any refund request must include the item(s) to be returned to their original state accompanied by the original invoice within 30 days by post. Refunds will be made via the initial payment method.


No partial refund will be made. The customer must pay the shipping costs of the postal returns, which remain fully charged. However, in an error in the order or if the item presents a defect or is unadapted for the intended purpose, the return fees may be refunded, unless the customer decides to retain part of the order received. No costs incurred by the customer from private carriers will be reimbursed. Monprecieuxgem is committed to processing order returns as soon as possible. Refunds are made within 14 days of receipt of items. (Please note that the refund times are governed by the issuer of your credit card, and that we do not control them) .Monprecieuxgem may not be held liable in case of loss or damage caused to the items during transport. A €10 participation will be requested for shipping.

The Customer will have to ensure that the items presented in a box are returned to a package guaranteeing their protection. Monprecieuxgem will have the option to challenge the cancellation of the order if the products are damaged. Refunds Please refer to the "returns" page of the site https://www.monprecieuxgem.com/en/colliers-bracelets-boucles-doreilles-mon-precieux-gem to obtain all the returns and refund procedures proposed by Monprecieuxgem.



This section presents the general conditions governing the relationship between the customer and Monprecieuxgem during their purchases. Monprecieuxgem will not be responsible for the bond performance under these general terms of sales in the event of an event outside our control: force majeure case.


Any irresistible facts or circumstances outside the parties, unpredictable, unavoidable, unavoidable, independent of the will of the parties and which cannot be prevented by the parties, despite all reasonable efforts, including (but not limited to): strikes, lock-outs, failures of third-party systems and networks, natural disasters, fires, earthquakes, storms, floods or other natural disasters. None of the two parties have failed to comply with their contractual obligations, since their execution will be delayed, hampered or prevented by a fortuitous case or force majeure. The party affected by such circumstances will notify the other party within ten working days of the date on which it was aware of the circumstances. The two parties will then, within one month, be closer to examining the impact of the event and agree on the conditions under which the performance of the contract will be continued.



These notices and non-responsibility clauses govern your use of our site, https://www.monprecieuxgem.com/en/colliers-bracelets-boucles-doreilles-mon-precieux-gem We do our best to ensure that the information on the site is accurate and practical at any time. However, we cannot guarantee the accuracy of the information and are not responsible for your use and interpretation of this information except for what has been explicitly accepted by us in any agreement that we will make with you in writing in the future.


We do our best to ensure that the website works properly at any time, but do not guarantee the availability or accessibility of the site, and (unless explained in these notices and clauses of non-responsibility) we are not responsible for any damage, loss, expenses or expenses incurred as a result of the lack of availability or accessibility of the site. Any link ( hyperlink or other reference device) used on the site is provided only to satisfy our customers. The link does not represent our acceptance or recommendation and does not mean that we are associated with the website in question.


We are not responsible for the content of any website that has links to the website or the legal consequences of any contract established with third parties that provide these websites and we do not accept any liability for any loss, damage, expenditure, costs or other risk that you will take. We are not responsible for any loss, damage, costs, delay or other risk (including, without limitation, any financial loss such as loss of income) that may result from any event outside our control (including, without limitation, failure of transmission, communication, computer or any other facility, or your inability to access the website for any reason or failure of any kind.


These conditions do not contain anything that excludes, limits or restricts our liability for death or personal injury. Your legal customer rights are not affected by the above exclusions. All intellectual property rights and goodwill for or related to the content of the website belong to us or our suppliers. In particular, the displayed trademarks are filed and no clause under these conditions may be interpreted as giving you implicitly, regardless of the right to use these trademarks without our permission. However, the copy or printing of the web pages containing the registered trademarks is permitted as part of the permit contained in this document. You can download from a local hard drive and print excerpts from the site for personal and non-commercial purposes only. You can also copy downloaded extracts for other people for personal and non-commercial purposes. You cannot reproduce the content of the website, in whole or in part, in any form, except for personal and non-commercial purposes. You cannot copy, store or incorporate in any way, in any other website, electronic search system, publication or other work, the content of the website, in any form (physical, electronic or other copy). You cannot frame or provide a link to the website or part of the website without our explicit permission.


Training, existence, construction, performance, validity and any other aspect of these general sales conditions, or any clause of these general sales conditions, are governed by the laws of France. The French courts have non-exclusive jurisdiction over the resolution of any dispute arising from or in connection with these general sales conditions or the use of the site. Your legal rights are not affected by these general sales conditions.



In accordance with the law “Informatique et Libertés” No. 78-17 of 6 January 1978 amended, the Customer, the User and the recipient of a site order https://www.monprecieuxgem.com/en/colliers-bracelets-boucles-doreilles-mon-precieux-gem at any time have the right to access, modify, correct and delete data processed by monprecieuxgem, as well as an opposition right to the processing of such data for direct commercial prospecting. By default, these rights apply to the Customer Service. The personal data collected during any order of the Customer is necessary for the management of the order by monprecieuxgem and its service providers and may be used, subject to the rights exercised by the data subject, in order to inform the customer of the products or services provided by monprecieuxgem. During the registration of the Customer or an order, or in other specific transactions, Monprecieuxgem offers the Customer or Visitor to be informed of the offers of https://www.monprecieuxgem.com/en/colliers-bracelets-boucles-doreilles-mon-precieux-gem by e-mail (newsletters, event emails and promotional emails).


If the Customer or Visitor no longer wishes to receive these information messages, he may at any time modify his subscription via his personal account in the section ” My account” on the website, or share it with the Customer Service, or via the unsubscribe link at the bottom of each email sent.


The Customer or Visitor may also at any time modify his or her choice. Monprecieuxgem uses data collection systems such as cookies. The cookie is a computer file stored on the hard drive of the user’s computer. Cookies indicate a previous visit by the Customer or User on the site and link the user to the personal data left on the site, including the identification of the order basket. For more details, please refer to our Privacy section



A change in legislation, regulations or a court decision making one or more clauses of these General Conditions of Sale null and void shall not affect the validity of these Terms and Conditions of Sale. Such a change or finding could in no way allow the Customer not to comply with these Terms and Conditions.



These Terms and Conditions apply throughout Monprecieuxgem’s online service delivery period. Monprecieuxgem reserves the right to adapt or modify at any time these Terms and Conditions of Sale. However, in case of modifications, the General Terms and Conditions of Sale applicable to the order placed by a Customer on the Site https://www.monprecieuxgem.com/en/colliers-bracelets-boucles-doreilles-mon-precieux-gem are those accepted by the Customer on the day the order is placed.




Regardless of any commercial warranty that may be granted by My Precious Gem to the Customer, all products provided by My Precious Gem shall be guaranteed the legal compliance guarantee provided for in articles L. 211-4 to L. 211-13 of the Consumer Code and the legal guarantee of hidden defects provided for in articles 1641 to 1648 of the Civil Code.
As part of these guarantees, My Precious Gem undertakes, at the option of the Customer, to refund or exchange the defective products or not corresponding to his order.
Articles L. 211-4, L. 211-5, L.211-7, L. 211-12 and L.212-13 of the Consumer Code relating to the legal guarantee of conformity:


Article L211-4 of the Consumer Code:


The seller is required to deliver a property in accordance with the contract and responds to the defects in compliance that exist during the grant.
It also responds to defects in conformity resulting from the packaging, assembly instructions or installation when the packaging was loaded by the contract or was carried out under its responsibility. »


Article L211-5 of the Consumer Code:


To comply with the contract, the property shall:
1° Be specific to the usually expected use of a similar property and, if applicable:
– correspond to the description given by the seller and possess the qualities it has presented to the buyer in the form of a sample or model;
– to present the qualities that a buyer can legitimately wait in the light of public statements made by the seller, by the producer or by its representative, in particular in advertising or labelling;
2° Or to present the characteristics defined by mutual agreement by the parties or to be specific to any special use sought by the buyer, brought to the attention of the seller and that the seller has accepted”.


Article L211-7 of the Consumer Code:


Conformity defects that appear within three months from the issuance of the property are presumed to exist at the time of issue, unless otherwise proven.
The seller can fight this presumption if it is not compatible with the nature of the property or the defect of conformity invoked »


Article L211-12 of the Consumer Code:


“The action resulting from the failure to comply is prescribed by two years from the issuance of the property. »


Article L211-13 of the Consumer Code:


“The provisions of this section do not deprive the purchaser of the right to exercise the action resulting from the wrongdoing as it arises from articles 1641 to 1649 of the Civil Code or any other act of a contractual or non-contractual nature which is recognized by law.”.

Articles 1641 and 1648, paragraph 1 of the Civil Code relating to the legal guarantee of hidden defects:


Article 1641 of the Civil Code:


“The seller is bound by the warranty because of the hidden defects of the thing sold that make it unfit for the use to which it is destined, or that so diminish this use that the buyer would not have acquired it, or would have given it only a lesser price if he had known them. »


Article 1648, paragraph 1 of the Civil Code:


“The action resulting from redhibitral defects must be brought by the purchaser within two years from the discovery of the vice. »
To benefit from the warranty, the Customer must contact the MPG Customer Service by following the following steps:

Have the order number and the reference of the article concerned (this information is indicated on your purchase invoice);
Send the request to the MPG Customer Service by mail to the following address: contact@www.monprecieuxgem.com
In order to ensure the prompt and quality processing of the warranty request, the Customer will specify his or her contact details, order number and the reference of the item concerned and will specify to the maximum the problem encountered and, to the extent possible, attach to the email a photograph of the product’s defects.

All our products benefit:

– legal compliance guarantee
– the legal guarantee of hidden defects.

In order to be able to benefit from the guarantee of products, it is imperative to keep the purchase invoice for the product.

Contractual guarantees do not cover:

– abnormal or non-compliant use of products. In this regard, we invite you to consult the maintenance councils carefully,
– defects and their consequences related to non-conformal use for which the product is intended,
– defects and their consequences related to any external cause.

A quote proposal will be made if the jewel has been damaged out of three month warranty period.